Trexolabs
Verified
Customer Service
- Lahore
- Full-time
The essentials
- Experience1 year
- Career levelEntry level
- ShiftMorning shift
What you’ll be doing
Trexolabs is a Lahore-based social media agency that helps content creators grow their audiences and strengthen their online presence. We are seeking a customer service professional to support creators and clients with clear, timely, and courteous assistance throughout their engagement with the agency.
In this role, you will help ensure client questions and service requests are handled accurately, keep communication organized across appropriate channels, and work with internal colleagues to resolve issues. You will contribute to a positive client experience while supporting the agency’s creator-focused services.
This is an on-site opportunity based in Lahore. The successful candidate will help maintain dependable, customer-focused support as Trexolabs works with content creators to grow on social media.
In this role, you will help ensure client questions and service requests are handled accurately, keep communication organized across appropriate channels, and work with internal colleagues to resolve issues. You will contribute to a positive client experience while supporting the agency’s creator-focused services.
- Respond to client and creator inquiries about services, account processes, and ongoing support.
- Listen carefully, clarify needs, and provide accurate information in a professional manner.
- Onsite job. If you're not comfortable working onsite, avoid this job posting. I'm personally checking every single application. I prefer interns or fresh graduates.
- This job is in Lahore, so apply only if you're able to work onsite in Lahore.
- Record inquiries, actions, and outcomes in internal tracking systems and follow up on open cases.
- Coordinate with relevant team members to investigate concerns and resolve service issues.
- Escalate complex or sensitive matters promptly and communicate progress to the customer.
- Identify recurring questions and share feedback that can improve support resources and service delivery.
This is an on-site opportunity based in Lahore. The successful candidate will help maintain dependable, customer-focused support as Trexolabs works with content creators to grow on social media.
What we’re looking for
- Strong written and verbal communication, with a courteous and professional customer-first approach.
- Ability to understand customer concerns, ask useful clarifying questions, and explain information clearly.
- Patient, empathetic issue handling and sound judgment when resolving or escalating concerns.
- Good organization, accurate record keeping, and consistent follow-through on open requests.
- Comfortable using email, chat, social media platforms, and basic office or customer tracking tools.
- Ability to manage multiple inquiries, prioritize tasks, and meet response expectations.
- Collaborative approach to coordinating with internal teams and sharing useful customer feedback.
- Interest in social media and an understanding of the needs of content creators are advantageous.
Education
Intermediate or bachelor’s-level education preferred; candidates with equivalent practical customer support experience may also be considered. Demonstrated communication ability and a willingness to learn client service processes are essential.
Perks and benefits
- Incentive Bonus
About us
Social MEdia Agency who helps content creators to grow on social media.
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