Bali Tech
Verified
Customer Service Representative
- Rawalpindi
- Full-time
The essentials
- ExperienceUnder a year
- Career levelEntry level
- ShiftMorning shift
What you’ll be doing
Bali Tech is expanding its BPO and call center team in Rawalpindi, Pakistan, and is seeking a professional Customer Service Representative. This full-time, on-site role suits motivated, communication-oriented candidates who can assist clients confidently and contribute to a positive service experience. Experienced candidates are encouraged to apply; fresh candidates with excellent communication skills may also be considered.
Responsibilities include:
The successful candidate will demonstrate reliability, a professional attitude, and composure in a client-facing environment. This position is based at Bali Tech’s Rawalpindi workplace and is not a remote role.
Responsibilities include:
- Respond to customer questions and concerns professionally through assigned call center channels.
- Listen carefully to understand client needs and provide clear, accurate information.
- Communicate in English with confidence, courtesy, and a customer-focused approach.
- Record customer interactions and maintain accurate, organized service notes.
- Follow company procedures and escalate complex issues to the appropriate team.
- Work collaboratively with colleagues to support service quality and team targets.
The successful candidate will demonstrate reliability, a professional attitude, and composure in a client-facing environment. This position is based at Bali Tech’s Rawalpindi workplace and is not a remote role.
What we’re looking for
- Strong spoken English and clear, professional verbal communication.
- Active listening and the ability to understand customer needs.
- Confident, courteous communication with clients in a call center setting.
- Customer service mindset, patience, and a respectful approach to concerns.
- Ability to explain information clearly and respond appropriately to questions.
- Accurate note-taking and attention to detail when documenting interactions.
- Professional conduct, dependability, and a positive attitude.
- Ability to follow processes, handle routine inquiries, and escalate issues when needed.
- Teamwork and willingness to learn in a fast-paced BPO environment.
Education
Intermediate education or equivalent is preferred. Candidates with strong English communication skills and relevant customer service or call center experience are encouraged; fresh candidates with excellent communication ability may also be considered.
Perks and benefits
- Incentive Bonus
- Medical
- Transport
About us
From 7 People to 900+ Professionals BALITECH was established in April 2022 with a vision, determination, and a small team of only 7 people. The company began with a single setup of 40 agents and gradually evolved through hard work, consistency, and…
Employee reviews
Worked here? Your insights help others make better career decisions.
Share your experienceMore roles like this
Live openings in Pakistan similar to this one
Where to next?
Pick up this job's thread — same company, category, city or schedule
Hiring for a role like this?
Post a job free — AI writes the ad and screens every applicant
Post a job free