Vertechs
Verified
Customer Service Representative
- Islamabad
- Full-time
The essentials
- ExperienceUnder a year
- Career levelEntry level
- ShiftMorning shift
What you’ll be doing
Vertechs is seeking a Customer Service Representative to join its Islamabad team and provide professional, timely, solution-focused assistance to customers.
Responsibilities
Job details
Entry-level, full-time, morning shift, on-site in Islamabad. Salary: 70,000–90,000 PKR.
Responsibilities
- Respond to customer questions and service requests through assigned communication channels.
- Listen to customer concerns, identify needs, and provide clear guidance.
- Record customer interactions, requests, and resolutions accurately in company systems.
- Coordinate with internal teams to follow up on unresolved issues.
- Maintain a professional, courteous, and customer-focused approach.
- Meet assigned service standards and contribute to continuous improvement in customer support.
Job details
Entry-level, full-time, morning shift, on-site in Islamabad. Salary: 70,000–90,000 PKR.
What we’re looking for
- Strong verbal and written communication skills in English.
- Customer-focused attitude with patience, empathy, and professional conduct.
- Active listening, relevant questioning, and customer-needs identification.
- Clear problem-solving skills and ability to provide accurate information.
- Comfort using computers, email, customer records, and standard office applications.
- Accurate data entry and organized documentation.
- Ability to manage multiple conversations, prioritize requests, and meet service targets.
- Willingness to learn company procedures, products, and service policies.
- Reliable attendance, teamwork, adaptability, and openness to feedback.
Education
Bachelor’s degree in any discipline; candidates with equivalent customer service experience and strong communication skills may also be considered.
About us
Vertechs is a Private Limited Company operating in the Consumer Services industry and based in Islamabad, Pakistan. The company’s work is centered on serving consumer needs through its business operations. Jobseekers can explore opportunities with…
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