Car Parts UK - BFC Motor Spares
Verified
Customer Service Representative
- Remote
- Full-time
- Evening shift
The essentials
- Experience1 year
- Career levelEntry level
- ShiftEvening shift
- EducationBachelors
What you’ll be doing
We are looking for a reliable and organised Customer Service Representative to join our remote team.
Role Overview
The role involves supporting UK-based customers with order enquiries, delivery issues, returns, product questions and general customer service. You will communicate with customers mainly through email and online messaging, with occasional phone calls when required.
The successful candidate should have strong written and spoken English and be able to clearly understand UK English, including different accents, common terminology and everyday expressions.
Key Responsibilities
Role Overview
The role involves supporting UK-based customers with order enquiries, delivery issues, returns, product questions and general customer service. You will communicate with customers mainly through email and online messaging, with occasional phone calls when required.
The successful candidate should have strong written and spoken English and be able to clearly understand UK English, including different accents, common terminology and everyday expressions.
Key Responsibilities
- Respond to customer enquiries promptly and professionally
- Handle customer queries relating to orders, deliveries, returns and products
- Assist with product compatibility and vehicle fitment enquiries
- Handle customer calls when required
- Request additional information from customers where necessary
- Follow up on unresolved or outstanding customer issues
- Process and manage return requests according to company procedures
- Maintain accurate customer records and case notes
- Update internal tasks and customer service cases
- Escalate more complex issues when necessary
- Carry out general e-commerce and administrative tasks
- Use Microsoft Teams and Outlook
What we’re looking for
Requirements
- Strong written and spoken English
- Ability to clearly understand UK English and different UK accents
- Confidence communicating professionally with UK-based customers
- Good communication and interpersonal skills
- Strong attention to detail
- Good problem-solving skills
- Ability to manage multiple enquiries and tasks at the same time
- Good computer skills
- Good working knowledge of Microsoft Office, including Microsoft Teams and Outlook
- Ability to follow detailed processes and instructions accurately
- Reliable, punctual and organised
- Comfortable working independently in a remote environment
- Previous experience in customer service, customer support or e-commerce is preferred
About us
We are a growing UK-based e-commerce business operating within the automotive parts sector. We supply automotive products to customers across the UK through online sales channels and are continuing to expand our customer service and e-commerce…
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