Avernix Group
Verified
Remote Customer Support & Operations Assistant
- Lahore
- Full-time
- On rotation
The essentials
- Experience1 year
- Career levelEntry level
- ShiftOn rotation
What you’ll be doing
Avernix Group is accepting applications for Remote Customer Support & Operations Assistant roles based in Pakistan.
Responsibilities
Requirements
Compensation and working hours will be discussed based on experience and assignment requirements.
Responsibilities
- Communicate professionally with international customers by phone and email.
- Follow up on enquiries and coordinate appointments.
- Maintain accurate spreadsheets and customer records.
- Support daily administrative tasks and prepare progress updates.
Requirements
- Strong spoken and written English.
- Good organisation and attention to detail.
- Confidence using email, spreadsheets and online tools.
- A reliable laptop, stable internet connection and a quiet workspace.
- Availability to work agreed international business hours.
- Previous experience in customer service, call centres, virtual assistance or administration is preferred.
Compensation and working hours will be discussed based on experience and assignment requirements.
What we’re looking for
- Clear, professional written and verbal communication with a courteous customer-first approach.
- Ability to understand customer requests, provide helpful responses, and escalate issues beyond assigned authority.
- Strong organization, attention to detail, and accurate data entry and record maintenance.
- Comfort using email, spreadsheets, shared documents, and customer or task-tracking systems.
- Ability to prioritize multiple requests, meet follow-up deadlines, and keep work status current.
- Sound judgment when handling confidential information and following standard operating procedures.
- Collaborative approach to coordinating with colleagues and maintaining reliable handoffs.
- Adaptability, patience, and a practical problem-solving mindset in a changing support environment.
Education
• Excellent spoken and written English • Proven experience supporting international clients in customer service, virtual assistance or business operations • Strong skills in CRM systems, spreadsheets, email management and online collaboration tools • Ability to manage customer enquiries, appointment scheduling and follow-ups independently • Strong problem-solving, organisation and attention to detail • Ability to handle confidential information professionally • Demonstrated ability to meet deadlines and deliver accurate work with minimal supervision
Perks and benefits
- Communication
- Gratuity
- Incentive Bonus
About us
Avernix Group provides recruitment, remote staffing and business support services to companies across different industries. Our services include customer support, administrative assistance, appointment scheduling, lead follow-up and day-to-day…
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