Business Operations Lead

Business Operations Lead – Food & Beverage

Company: Cosa Nostra
Department: Business Operations
Location: Lahore, Pakistan
Employment Type: Full-time
Experience: 3–5 Years
Industry: Food & Beverage / Hospitality / Restaurant Operations
Reporting To: Partners / Directors

About Cosa Nostra

Cosa Nostra is looking for a capable, experienced and commercially aware Business Operations Lead to coordinate and strengthen business operations across its restaurant and associated business functions. The ideal candidate will have a strong background in the Food & Beverage or hospitality industry, with the ability to manage multiple operational priorities, improve business processes, enhance customer experience and ensure effective execution of management directives.

Role Overview

The Business Operations Lead will work closely with the Partners/Directors to translate business strategies into actionable plans and ensure their effective implementation. The role involves coordinating restaurant operations, customer experience, catering and customized orders, financial controls, procurement and vendor management. The successful candidate will also work closely with the Restaurant Manager and departmental heads to ensure operational efficiency, service quality and business performance.

Key Responsibilities

Business Strategy & Execution

• Work closely with Partners/Directors to implement business strategies and operational priorities.
• Translate management decisions into actionable plans and monitor their execution.
• Follow up on assigned tasks, deadlines and operational targets.
• Identify operational challenges and recommend practical solutions.

Restaurant & Business Operations

• Coordinate operations across restaurant management, kitchen, bakery, catering, finance/accounts, HR and procurement.
• Monitor operational standards and ensure compliance with company policies and SOPs.
• Coordinate with departmental heads to improve workflow and operational efficiency.
• Support staffing, scheduling and service delivery improvements.

Customer Experience & Service Quality

• Monitor customer satisfaction, feedback, complaints and online reviews.
• Ensure timely resolution of customer concerns.
• Identify service gaps and recommend improvements to enhance the overall customer experience.

Catering, Special Orders & Customized Products

• Oversee coordination of catering orders, customized cakes, gift baskets, party platters and special customer requests.
• Ensure accurate order details, pricing, quality standards and timely delivery.
• Coordinate with relevant departments to ensure smooth order execution.

Financial & Cost Control

• Monitor operational expenses, food costs, margins and financial variances.
• Identify unnecessary expenses, wastage and operational leakages.
• Coordinate with Finance/Accounts to monitor business performance.
• Recommend cost-saving measures and operational improvements.

Vendor & Procurement Management

• Coordinate with suppliers and vendors to ensure timely availability of quality products and services.
• Monitor supplier performance, pricing and delivery standards.
• Support procurement planning and inventory coordination.

Reporting & Performance Monitoring

• Prepare regular operational reports covering sales, costs, customer feedback and business performance.
• Monitor key performance indicators (KPIs).
• Maintain follow-up records of management decisions and assigned action items.
• Present operational updates and recommendations to Partners/Directors.

Process Improvement

• Identify opportunities to improve operational systems, procedures and departmental coordination.
• Support the development and implementation of SOPs.
• Promote accountability, efficiency and consistent service standards.

Required Skills & Competencies

• Excellent organizational and coordination skills.
• Strong leadership and communication abilities.
• Good understanding of restaurant and hospitality operations.
• Strong analytical and problem-solving skills.
• Commercial awareness and understanding of cost control.
• Proficiency in MS Excel and business reporting.
• Ability to manage multiple priorities and deadlines.
• Strong customer service and relationship management skills.
• Ability to work independently and coordinate with senior management.

Key Performance Indicators (KPIs)
Performance will be evaluated based on:

• Customer satisfaction and complaint resolution.
• Operational efficiency and service quality.
• Sales, cost and margin performance.
• Accuracy and timely execution of catering and customized orders.
• Reduction in wastage and operational expenses.
• Successful implementation of management initiatives.
• Vendor performance and procurement efficiency.
• Timely reporting and completion of assigned action items.

Ideal Candidate Profile
We are looking for a proactive, confident and responsible professional who:

• Has practical experience in the Food & Beverage industry.
• Understands the operational dynamics of a restaurant business.
• Can coordinate effectively with multiple departments.
• Demonstrates strong ownership, accountability and follow-through.
• Is commercially aware and comfortable working with operational and financial data.
• Can work effectively in a fast-paced hospitality environment.