Account Manager - HR Technology
- Remote
- Full Time
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree in business, marketing, human resources, information systems, or a related field, or equivalent relevant experience. Two to four years of experience in account management, customer success, SaaS, or HR technology is required.
What you’ll be doing
Nokhba.AI is a growing HR technology company helping organizations hire smarter, hire faster, and build stronger teams through AI-powered recruitment solutions.
We are seeking a proactive, customer-focused Account Manager to build trusted client relationships and help customers achieve maximum value from our HR technology products.
In this role, you will serve as a key point of contact for customers, understand their goals and challenges, drive product adoption, and support satisfaction and retention.
We are seeking a proactive, customer-focused Account Manager to build trusted client relationships and help customers achieve maximum value from our HR technology products.
In this role, you will serve as a key point of contact for customers, understand their goals and challenges, drive product adoption, and support satisfaction and retention.
- Manage and maintain strong relationships with existing clients.
- Understand customer goals, challenges, and business requirements.
- Support product onboarding, adoption, and ongoing customer engagement.
- Conduct regular client check-ins and product demonstrations.
- Coordinate with Sales, Product, and Customer Support teams to resolve issues.
- Monitor customer satisfaction, engagement, and retention.
- Identify upselling and cross-selling opportunities.
- Collect customer feedback and share insights with the Product team.
- Maintain accurate customer records and account activity.
- Prepare account reports and provide regular updates to management.
What we’re looking for
- Account management, customer success, SaaS, or HR technology experience.
- Strong communication, relationship-management, and follow-up skills.
- Ability to understand customer needs and manage multiple accounts effectively.
- Strong problem-solving, negotiation, and customer-retention abilities.
- Working knowledge of SaaS or HR technology solutions.
- Comfort using CRM systems and business software.
- Ability to conduct product demonstrations and support customer onboarding.
- Ability to collaborate effectively with Sales, Product, and Customer Support teams.
- Customer-first mindset with a proactive and organized approach.
About Us
AI Recruitment
Built for GCC & MENA.
Screen resumes, rank candidates, write job descriptions, and hire faster — or get AI-matched to your next role across the UAE and wider MENA region.
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