Customer Success Specialist
- Remote
- Full Time
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- Education1–3 years of experience in Customer Success, Customer Support, Account Management, SaaS, HR Tech, or a closely related field. Relevant education or equivalent practical experience is acceptable.
What you’ll be doing
Nokhba.AI is seeking a proactive and customer-focused Customer Success Specialist to help customers adopt and gain value from its AI-powered HR technology and recruitment platform.
Based in Lahore with remote or online work, you will support customers throughout their journey, from onboarding and training to product adoption, engagement, and ongoing support. You will work in a collaborative, fast-paced environment and help create exceptional customer experiences while contributing to customer success.
Key Responsibilities
Based in Lahore with remote or online work, you will support customers throughout their journey, from onboarding and training to product adoption, engagement, and ongoing support. You will work in a collaborative, fast-paced environment and help create exceptional customer experiences while contributing to customer success.
Key Responsibilities
- Onboard new customers and guide them through the platform.
- Conduct product training, demonstrations, and walkthroughs.
- Help customers understand and effectively use key product features.
- Monitor customer adoption, engagement, and satisfaction.
- Build strong, long-term customer relationships.
- Identify customer challenges proactively and recommend solutions.
- Respond to queries and coordinate with internal teams when needed.
- Collect customer feedback and communicate insights to Product and Engineering teams.
- Track customer success activities and maintain accurate CRM records.
- Support the development of FAQs, guides, and onboarding resources.
- Support customer renewal and expansion initiatives.
What we’re looking for
- Customer success, customer support, account management, SaaS, or HR technology experience.
- Excellent written and verbal communication skills.
- Strong customer relationship management and problem-solving abilities.
- Confidence conducting online product demonstrations and training sessions.
- Good understanding of SaaS products and digital platforms.
- Ability to manage multiple customers, priorities, and follow-ups effectively.
- Strong organizational skills and a proactive, customer-first approach.
- Familiarity with CRM and customer-support tools is an advantage.
About Us
AI Recruitment
Built for GCC & MENA.
Screen resumes, rank candidates, write job descriptions, and hire faster — or get AI-matched to your next role across the UAE and wider MENA region.
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