Customer Support Specialist
- Remote
- Full Time
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree or equivalent practical experience in customer support, customer service, information technology, business, human resources, or a related field. One to three years of relevant experience is required.
What you’ll be doing
Nokhba.AI is seeking a friendly, responsive, and solution-oriented Customer Support Specialist to support candidates and employers using its AI-powered HR technology platform.
In this role, you will serve as a key point of contact for platform questions, recruitment workflows, account support, and basic technical issues. You will help create a smooth user experience while collaborating with internal teams to improve customer satisfaction and platform adoption.
In this role, you will serve as a key point of contact for platform questions, recruitment workflows, account support, and basic technical issues. You will help create a smooth user experience while collaborating with internal teams to improve customer satisfaction and platform adoption.
- Respond to candidate and employer inquiries through chat, email, and other support channels.
- Guide users through platform features, recruitment workflows, job postings, candidate management, profiles, applications, and accounts.
- Provide clear, professional, and timely solutions to customer questions.
- Troubleshoot basic technical and platform-related issues and escalate complex matters to the appropriate teams.
- Monitor support tickets, follow up on open requests, and maintain accurate interaction records.
- Identify recurring issues, maintain FAQs and help articles, and recommend service improvements.
What we’re looking for
- Customer support, customer service, helpdesk, SaaS support, or related experience.
- Excellent written and verbal communication skills.
- Strong problem-solving, troubleshooting, attention to detail, and follow-up abilities.
- Patient, friendly, and customer-focused approach.
- Ability to explain technical or platform-related information in simple language.
- Ability to support multiple users and manage competing priorities in a fast-paced technology environment.
- Familiarity with SaaS platforms, CRM systems, ticketing tools, or HR technology is preferred.
- Basic understanding of recruitment processes is an advantage.
- Ability to monitor support metrics such as satisfaction, response time, resolution time, ticket resolution, escalations, and user engagement.
About Us
AI Recruitment
Built for GCC & MENA.
Screen resumes, rank candidates, write job descriptions, and hire faster — or get AI-matched to your next role across the UAE and wider MENA region.
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