Thunderfiber
Verified
ISP Manager
- Wah Cantt
- Full-time
The essentials
- Experience3 years
- Career levelManager
- ShiftMorning shift
What you’ll be doing
Thunderfiber is seeking an ISP Manager to oversee internet service operations for its Wah Cantt coverage area. This role coordinates network performance, service delivery, and team activities to maintain reliable connectivity and a positive customer experience. The manager will work across technical and customer-facing functions to resolve operational issues and support the continued improvement of ISP services.
Responsibilities
The position is based in Wah Cantt and is suited to a hands-on operations professional who can organize teams, make sound decisions under pressure, and balance network reliability with customer needs.
Responsibilities
- Oversee day-to-day ISP operations, service availability, and incident response.
- Coordinate network monitoring, troubleshooting, maintenance, and escalation with technical staff and service partners.
- Track service performance and operational issues, identify recurring causes, and drive corrective actions.
- Manage team priorities, shift coverage, work assignments, and timely communication during outages.
- Coordinate customer-impacting service updates and ensure complaints and escalations are addressed effectively.
- Maintain operational records and reports covering incidents, service quality, and improvement actions.
- Contribute to capacity planning and process improvements that support dependable service growth.
The position is based in Wah Cantt and is suited to a hands-on operations professional who can organize teams, make sound decisions under pressure, and balance network reliability with customer needs.
What we’re looking for
- Practical understanding of ISP operations, broadband service delivery, and network availability.
- Ability to coordinate troubleshooting and escalation for connectivity, access, and service incidents.
- Familiarity with network monitoring concepts, incident tracking, and service-performance reporting.
- Strong team coordination skills, including task prioritization, coverage planning, and follow-up.
- Sound problem-solving skills for identifying recurring faults and implementing corrective actions.
- Clear written and verbal communication with technical teams, customers, and service partners.
- Customer-focused approach to complaints, escalations, service updates, and resolution timelines.
- Organized documentation practices and confidence preparing operational reports.
- Ability to manage competing operational priorities and respond calmly during service disruptions.
Education
Bachelor’s degree in Telecommunications, Electrical/Electronics Engineering, Computer Networks, Information Technology, or a related discipline; equivalent relevant ISP operations experience may be considered.
Perks and benefits
- Incentive Bonus
Employee reviews
Worked here? Your insights help others make better career decisions.
Share your experienceWhere to next?
Pick up this job's thread — same company, category, city or schedule
Hiring for a role like this?
Post a job free — AI writes the ad and screens every applicant
Post a job free