AAA ProSol
Verified
Sales and Customer Support Specialist
- Karachi
- Full-time
The essentials
- ExperienceUnder a year
- Career levelEntry level
- ShiftMorning shift
What you’ll be doing
Job overview
AAA ProSol is seeking a Sales and Customer Support Specialist to communicate with US-based clients. This role suits a confident English communicator who understands North American business culture and can deliver accurate, courteous, and productive customer interactions.
Responsibilities
Work arrangement
This position is based in Karachi and is described as fully remote. A quiet workspace, reliable internet, and power backup are needed.
AAA ProSol is seeking a Sales and Customer Support Specialist to communicate with US-based clients. This role suits a confident English communicator who understands North American business culture and can deliver accurate, courteous, and productive customer interactions.
Responsibilities
- Engage North American customers by phone, email, and chat, communicating confidently and persuasively.
- Listen to customer needs, respond efficiently to inquiries, and provide clear, courteous solutions.
- Read and interpret English-language instructions accurately, asking clarifying questions when needed.
- Maintain a professional tone, reliable attendance, and thorough follow-through.
- Collaborate with the team and adapt communication to different customer personalities.
Work arrangement
This position is based in Karachi and is described as fully remote. A quiet workspace, reliable internet, and power backup are needed.
What we’re looking for
- Fluent spoken English with clear pronunciation and strong listening comprehension.
- Strong written English, including accurate spelling, grammar, and sentence structure.
- Ability to understand instructions and communicate information clearly and concisely.
- Professional, courteous communication and confidence engaging with different people.
- Active listening, patience, and the ability to ask useful follow-up questions.
- Dependability, reliable attendance, attention to detail, and consistent follow-through.
- Understanding of North American business etiquette, culture, and customer expectations.
- Comfort using standard workplace communication tools, learning new processes, collaborating with a team, and responding constructively to feedback.
Education
At least a secondary-school education or equivalent is preferred. Candidates should demonstrate fluent spoken and written English through an interview or practical communication assessment. Relevant customer-facing or communication experience is an advantage.
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