Creative Connect Advertising
Verified
Customer Support Specialist
- Remote
- Full-time
- 5 openings
The essentials
- Experience1 year
- Career levelNon-managerial
- ShiftMorning shift
What you’ll be doing
The Customer Support Specialist will be responsible for providing timely and professional assistance to clients and internal teams, ensuring inquiries and issues are resolved effectively.
This full-time, on-site role in Rawalpindi includes handling phone, email, and chat support, logging and tracking tickets, and coordinating with relevant departments to address technical and service-related concerns.
The specialist will follow up with clients to confirm resolution, maintain up-to-date knowledge of company services, and contribute feedback to improve processes and customer experience.
Daily tasks also involve documenting common issues, identifying patterns that may require process changes, and supporting account managers with client communication when needed.
This full-time, on-site role in Rawalpindi includes handling phone, email, and chat support, logging and tracking tickets, and coordinating with relevant departments to address technical and service-related concerns.
The specialist will follow up with clients to confirm resolution, maintain up-to-date knowledge of company services, and contribute feedback to improve processes and customer experience.
Daily tasks also involve documenting common issues, identifying patterns that may require process changes, and supporting account managers with client communication when needed.
What we’re looking for
Strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset and focus on building long-term client relationships.
Excellent Interpersonal Skills, including clear verbal and written communication, active listening, and the ability to interact professionally with diverse stakeholders.
Analytical Skills to interpret client feedback, identify recurring problems, and recommend improvements to support processes and workflows. Previous experience in a customer-facing or support role, preferably in advertising, marketing, or a related service industry.
Ability to work on-site in Rawalpindi, manage multiple tasks simultaneously, and maintain accuracy under time constraints.
Excellent Interpersonal Skills, including clear verbal and written communication, active listening, and the ability to interact professionally with diverse stakeholders.
Analytical Skills to interpret client feedback, identify recurring problems, and recommend improvements to support processes and workflows. Previous experience in a customer-facing or support role, preferably in advertising, marketing, or a related service industry.
Ability to work on-site in Rawalpindi, manage multiple tasks simultaneously, and maintain accuracy under time constraints.
Education
Proficiency with common office and communication tools (e.g., email platforms, ticketing systems, CRM software) and basic computer literacy. Relevant education such as a diploma or degree in business, communications, marketing, or a related field is beneficial.
Perks and benefits
- Leaves
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