Warehouse IT Support & Systems Technician

Position Overview

Daataadirect is seeking a dedicated and capable IT professional to manage, maintain, and support all technology utilized within our warehouse operations. In this role, you will be the primary technical point of contact, ensuring that our warehouse machines, computers, software, operating systems, and device drivers remain properly configured and fully operational to keep our daily operations running smoothly.

Key Responsibilities

• System & Machine Operations: Operate and maintain a deep understanding of warehouse machines and their associated proprietary software.
• Configuration & Deployment: Install, configure, and continuously update computers, operating systems, software, and device drivers across the warehouse floor.
• Troubleshooting: Diagnose and resolve hardware, software, driver, network connectivity, and other system-related issues.
• Downtime Mitigation: Rapidly diagnose machine or system failures and execute repairs or workarounds to restore operations with minimal downtime.
• Device Management: Ensure all warehouse computers, terminals, scanners, and connected devices function correctly and communicate effectively.
• Administration: Maintain accurate system settings, track software licenses, execute regular backups, and keep detailed technical documentation.
• Vendor Coordination: Act as the liaison with machine vendors or external technical support teams when issues require escalation beyond internal capabilities.
• Training & Support: Provide technical assistance, troubleshooting support, and basic system training to warehouse employees and machine operators.
• Preventative Maintenance: Conduct regular system audits and checks to identify vulnerabilities and proactively prevent potential problems.
• Asset Tracking: Maintain an organized and updated log of all warehouse IT assets, machinery, software versions, drivers, and histories of recurring technical issues.

Requirements & Qualifications

Education: Degree in Computer Science, Information Technology, Software Engineering, or a related field.

Experience Required

• Years of Experience: 1 to 3 years of proven experience in IT support, systems administration, desktop support, or a similar technical troubleshooting role.
• Remote Support Experience: Demonstrated experience providing remote technical assistance and troubleshooting hardware/software issues using remote desktop tools.
• Industry Preference: Prior experience working in a warehouse, logistics, manufacturing, or e-commerce environment is highly preferred.
• Experience: Proven experience in IT support, systems administration, or a similar technical role (experience in a warehouse, logistics, or manufacturing environment is highly preferred).
• Technical Proficiency: Strong hands-on knowledge of installing, configuring, and troubleshooting operating systems, software applications, and device drivers.
• Networking Basics: Solid understanding of network connectivity (LAN, Wi-Fi) and peripheral hardware troubleshooting.
• Problem-Solving: Excellent analytical and diagnostic skills with the ability to act quickly under pressure to minimize operational downtime.
• Communication Skills: Strong interpersonal skills with the ability to explain technical concepts clearly to non-technical warehouse staff.
• Proactive Mindset: Highly organized with a proactive approach to system maintenance, record-keeping, and preventative care.

Technical & Remote Setup Requirements

• Dedicated Hardware: A reliable personal laptop or desktop computer capable of running multi-tab workflows, remote access software, and database tools smoothly.
• High-Speed Internet: A fast, stable broadband/fiber connection capable of supporting real-time remote monitoring, remote desktop sessions, and voice calls.
• Power Backup: Mandatory power backup infrastructure (UPS, inverter, or generator system) to guarantee continuous, zero-downtime availability during load shedding or power outages.
• Work Environment: A quiet home workspace equipped with a functional headset for clear operational communication.