Fellow Friends Ltd
Verified
E-Commerce Virtual Assistant - REMOTE
- Remote
- Full-time
The essentials
- Experience1 year
- Career levelNon-managerial
- ShiftMorning shift
What you’ll be doing
About the role
Fellow Friends Ltd is seeking an organized E-commerce Virtual Assistant to support the day-to-day operation of its online business. This role is work from home and focuses on keeping product information accurate, customer enquiries moving, and routine store administration on track. The successful candidate will follow established processes, communicate clearly with the team, and help deliver a reliable customer experience.
Responsibilities
This position is suitable for a dependable, detail-oriented assistant who can manage recurring tasks independently while escalating non-routine issues appropriately. The role is remote.
Fellow Friends Ltd is seeking an organized E-commerce Virtual Assistant to support the day-to-day operation of its online business. This role is work from home and focuses on keeping product information accurate, customer enquiries moving, and routine store administration on track. The successful candidate will follow established processes, communicate clearly with the team, and help deliver a reliable customer experience.
Responsibilities
- Maintain product listings, descriptions, pricing, images, and stock information across e-commerce platforms (Amazon, Etsy, Shopify).
- Process and monitor orders, update fulfilment records, and flag delays or discrepancies for prompt resolution.
- Respond to customer questions and assist with returns, refunds, and order issues in a professional manner.
- Update spreadsheets and operational records, check data for accuracy, and prepare routine status reports.
- Coordinate with relevant team members on inventory, product updates, and customer service follow-ups.
- Identify listing or workflow issues and suggest practical improvements to routine store processes.
This position is suitable for a dependable, detail-oriented assistant who can manage recurring tasks independently while escalating non-routine issues appropriately. The role is remote.
What we’re looking for
- Working familiarity with e-commerce store administration and product listing workflows.
- Accurate data entry and strong attention to detail when updating products, prices, inventory, and order records.
- Clear written communication and a courteous, customer-focused approach to handling enquiries.
- Ability to track orders and follow procedures for fulfilment, returns, refunds, and issue escalation.
- Comfortable using spreadsheets and common online productivity tools to maintain records and prepare updates.
- Good organization, time management, and ability to prioritize multiple routine tasks.
- Reliable follow-through, discretion with customer information, and willingness to learn new store systems.
Education
Secondary school certificate or equivalent required. Further education in business, e-commerce, or administration is an advantage; relevant hands-on experience supporting an online store may be considered in place of formal study.
Perks and benefits
- Incentive Bonus
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