Retail Verge Ltd.
Verified
eBay Virtual Assistant (VA) - Account Management & Product Listing - Remote / Work From Home
- Remote
- Part-time
- On rotation
- 2 openings
The essentials
- Experience1 year
- Career levelGraduate
- ShiftOn rotation
What you’ll be doing
Role overview
Retail Verge LTD is seeking an organized eBay Virtual Assistant to support the day-to-day operation of its online marketplace activity. This role focuses on accurate product presentation, responsive customer support, and reliable order administration. The successful candidate will help maintain a professional storefront and ensure buyers receive clear, timely service.
Responsibilities
This position suits a dependable self-starter who can manage recurring tasks carefully, communicate clearly, and adapt to changing priorities in an online retail environment.
Retail Verge LTD is seeking an organized eBay Virtual Assistant to support the day-to-day operation of its online marketplace activity. This role focuses on accurate product presentation, responsive customer support, and reliable order administration. The successful candidate will help maintain a professional storefront and ensure buyers receive clear, timely service.
Responsibilities
- Create and update eBay listings with accurate titles, descriptions, item specifics, pricing, and images.
- Monitor stock availability and coordinate listing updates to reduce errors and prevent overselling.
- Respond to buyer questions and resolve routine order, delivery, and product concerns professionally.
- Process orders, track shipments, and follow up on late or missing deliveries.
- Support returns, refunds, and cases in line with marketplace policies and company procedures.
- Review listing performance and identify practical improvements to product content and visibility.
- Maintain accurate records and escalate complex customer or account issues when needed.
This position suits a dependable self-starter who can manage recurring tasks carefully, communicate clearly, and adapt to changing priorities in an online retail environment.
What we’re looking for
- Practical experience managing eBay listings, seller tools, or comparable online marketplace platforms.
- Strong written English and a courteous, solutions-focused approach to buyer communication.
- Ability to create clear product titles and descriptions, enter item specifics, and check content for accuracy.
- Careful order processing, stock tracking, shipment monitoring, and record-keeping skills.
- Working knowledge of marketplace returns, refunds, buyer cases, and seller policy workflows.
- Comfort using spreadsheets, email, web-based tools, and basic image handling for product listings.
- Good organization, prioritization, attention to detail, and ability to work independently.
- Sound judgment in recognizing unusual issues and escalating them promptly.
Education
Secondary school education or equivalent is required. Relevant e-commerce, online marketplace, or administrative experience is preferred; equivalent practical experience managing product listings, orders, and customer enquiries will also be considered.
Perks and benefits
- Incentive Bonus
- Leaves
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