Cosa Nostra
Verified
Guest Receiving Officer (GRO)
- Lahore
- Full-time
The essentials
- Experience1 year
- Career levelEntry level
- ShiftMorning shift
What you’ll be doing
Cosa Nostra is a Lahore-based restaurant serving Italian cuisine and contemporary dining experiences. We are looking for a Guest Receiving Officer (GRO) to create a warm, organized welcome for guests and support smooth front-of-house operations.
Responsibilities
This Lahore-based, on-site role suits someone who enjoys hospitality, communicates confidently, and remains composed during busy dining periods. The GRO contributes to the memorable service experience Cosa Nostra aims to provide alongside its food.
Responsibilities
- Welcome guests promptly and courteously, confirm party size, and manage seating in coordination with service staff.
- Handle reservations, walk-ins, waitlists, and guest inquiries while keeping accurate and current records.
- Communicate seating plans, special requests, and guest needs clearly to restaurant teams.
- Monitor the entrance and dining room flow to help maintain an orderly, comfortable arrival experience.
- Respond professionally to feedback or service concerns and refer issues to a supervisor when needed.
- Maintain a polished host area and follow restaurant standards for presentation and guest service.
This Lahore-based, on-site role suits someone who enjoys hospitality, communicates confidently, and remains composed during busy dining periods. The GRO contributes to the memorable service experience Cosa Nostra aims to provide alongside its food.
What we’re looking for
- Excellent verbal communication and a courteous, guest-focused manner.
- Ability to welcome guests, assess seating needs, and coordinate table allocation efficiently.
- Experience or competence managing reservations, walk-ins, waitlists, and basic guest records.
- Clear coordination with servers, floor supervisors, and other front-of-house staff.
- Strong organization, attention to detail, and ability to prioritize during peak service.
- Professional handling of questions, requests, and service concerns, with sound judgment on escalation.
- Comfort using reservation systems or basic computer and point-of-sale tools.
- Reliable, presentable, and able to maintain a calm and welcoming approach throughout a shift.
Education
Intermediate education or equivalent is preferred. Candidates with relevant hospitality or restaurant guest-service experience may also be considered; practical communication skills, a courteous service approach, and willingness to learn are essential.
About us
Cosa Nostra is a Lahore-based restaurant rooted in a passion for Italian cuisine, quality food, and memorable hospitality. We bring together authentic flavors, contemporary dining, and warm service to create experiences that go beyond the plate.
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