NYC Premier Car
Verified
Booking & Operations Coordinator - REMOTE / Work From Home
- Remote
- Full-time
- On rotation
- 2 openings
The essentials
- Experience2 years
- Career levelNon-managerial
- ShiftOn rotation
What you’ll be doing
Responsibilities:
- Coordinate and manage booking schedules to ensure timely and accurate transportation services.
- Oversee daily operations, including transportation dispatch, ensuring effective allocation of drivers and vehicles.
- Lead and manage a team of four coordinating staff, providing guidance, training, and support to achieve operational excellence.
- Maintain clear and professional communication with US-based clients via phone and email, ensuring inquiries and requests are addressed promptly.
- Handle inbound and outbound calling to coordinate bookings, resolve issues, and improve client satisfaction.
- Manage vendor relationships by liaising and negotiating to support service delivery.
- Ensure accurate data entry and maintain up-to-date documentation related to bookings, schedules, and client information.
- Utilize Microsoft Office Suite to prepare reports, track performance, and manage calendars effectively.
- Monitor and optimize workflow processes to improve efficiency and reduce response times.
- Solve operational problems by quickly identifying issues and implementing effective solutions.
- Maintain strict adherence to company policies and procedures to ensure compliance and professionalism.
- Work flexibly during evening and overnight shifts in Pakistan aligned with New York business hours.
- Support sales activities by providing excellent customer service and assisting with booking-related sales inquiries.
- Manage time effectively to balance multiple responsibilities while maintaining accuracy and attention to detail.
What we’re looking for
Required skills:
- Communication coordination
- Client Communication
- Organizational Skills
- Multitasking
- Team Leadership
- Sales
- Inbound and Outbound Calling
- Customer Service
- Booking Management
- Transportation Dispatch
- Time management
- Microsoft Office Suite
- Problem Solving
- Calendar Management
- Vendor Liaison
- Data entry and documentation
- Customer Relationship Management
- Scheduling Management
Education
Candidates must have excellent English communication skills, be comfortable handling phone calls and emails with US-based clients, and be able to coordinate bookings and drivers efficiently. Must be willing to work evening or overnight shifts in Pakistan
About the employer
NYC Premier Car
Transportation/Trucking/Railroad · New York City, United States Verified
About us
NYC Premier Car is a premium transportation company specializing in luxury chauffeur services, airport transfers, corporate transportation, and special events. We are committed to providing reliable, professional, and high-quality transportation…
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