Spanish Customer Support Executive

Custodex Solutions is a Lahore-based BPO and outsourcing company providing customer support services to business clients. We are seeking a Spanish Customer Support professional to assist customers with clear, courteous, and timely service while maintaining high standards of accuracy and professionalism.

Key Responsibilities

• Handle customer inquiries and service requests in Spanish through approved support channels.
• Listen actively, identify customer needs, and provide accurate information based on company procedures.
• Resolve routine issues efficiently and escalate complex or sensitive cases to the appropriate team.
• Record customer interactions, updates, and resolutions accurately in support systems.
• Maintain service quality, response-time, and customer-satisfaction standards.
• Protect customer information and follow banking-related confidentiality, compliance, and process requirements.
• Coordinate with internal departments to ensure timely follow-up and issue resolution.

The successful candidate will contribute to a dependable customer experience, represent client brands professionally, and support continuous improvement in a fast-paced BPO environment.