Customer Support Representative
- Remote
- Full Time
- Evening Shift
The essentials
- ExperienceFresh Graduate
- Career levelEntry Level
- ShiftEvening Shift
- EducationIntermediate
What you’ll be doing
Prime Energy UK is a UK-based energy solutions company helping households across England, Scotland and Wales improve energy efficiency, comfort, and household cost management. The company delivers solutions including government-funded energy upgrades, solar panels, heat pumps, central heating, boiler upgrades, loft insulation, cavity wall insulation, and air conditioning installation and servicing.
We are seeking a Customer Support Representative to support customers throughout their enquiry and service journey. The role involves communicating clearly with households, understanding their needs, explaining available solutions, and coordinating accurate information with internal teams.
We are seeking a Customer Support Representative to support customers throughout their enquiry and service journey. The role involves communicating clearly with households, understanding their needs, explaining available solutions, and coordinating accurate information with internal teams.
- Respond to customer enquiries through approved communication channels and provide professional, timely assistance.
- Explain energy-efficiency services, eligibility information, appointment processes, and next steps in a clear manner.
- Record customer details, interactions, follow-ups, and outcomes accurately in company systems.
- Coordinate with sales, survey, installation, and service teams to help resolve customer requests.
- Follow up on pending enquiries, appointments, and service-related issues while maintaining a positive customer experience.
What we’re looking for
- Strong spoken and written communication skills with a courteous, customer-focused approach.
- Previous experience in customer support, centre operations, telesales support, or a similar service role is preferred.
- Ability to listen actively, identify customer needs, explain information clearly, and manage follow-ups.
- Comfort using CRM platforms, ticketing tools, email, chat, spreadsheets, and other digital systems.
- Accurate data entry and careful handling of customer records and appointment details.
- Strong organisation, time management, and prioritisation skills in a remote working environment.
- Ability to remain calm when handling complaints and escalate issues using defined procedures.
- Professional English communication and the ability to understand varied customer enquiries.
Perks & benefits
- Incentive Bonus
About Us
Prime Energy UK is a UK-based energy solutions company dedicated to helping households improve their energy efficiency, comfort and reduce energy costs. We provide a range of home energy solutions, including government-funded energy upgrades, sola
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