Customer Service & Sales Support Officer
- Taxila
- Full Time
- Travel required
The essentials
- Experience1 Year
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationIntermediate or Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field. Equivalent customer service or sales support experience may also be considered.
What you’ll be doing
HeavenBlu (Pvt.) Ltd. produces VONABLU bottled drinking water and provides delivery services to homes, offices, and businesses. We are seeking a Customer Service & Sales Support Officer for our Taxila operation to assist customers, support sales coordination, and help maintain a reliable service experience.
The role will serve as a key contact for customer inquiries, orders, and service updates while working closely with delivery and sales teams.
The role will serve as a key contact for customer inquiries, orders, and service updates while working closely with delivery and sales teams.
- Respond to customer questions through approved communication channels and provide accurate information about products, orders, pricing, and delivery schedules.
- Record and process customer orders, requests, complaints, and follow-ups in an organized manner.
- Coordinate with sales, dispatch, and delivery staff to confirm order status and resolve service issues promptly.
- Support sales activities by preparing updates, maintaining customer records, and identifying opportunities for repeat orders.
- Follow up on pending inquiries, deliveries, payments, and customer concerns.
- Prepare basic daily reports on orders, inquiries, complaints, and service performance.
- Represent HeavenBlu professionally and contribute to customer service quality.
What we’re looking for
- Strong verbal and written communication skills in English and Urdu.
- Customer-focused approach with the ability to handle inquiries and complaints calmly and professionally.
- Basic sales support, order processing, follow-up, and customer relationship skills.
- Accurate data entry and record-keeping using spreadsheets, customer databases, or order systems.
- Ability to coordinate effectively with sales, dispatch, delivery, and accounts teams.
- Good organization, prioritization, and time-management skills in a fast-moving service environment.
- Competence with Microsoft Office or Google Workspace, especially spreadsheets and email tools.
- Attention to detail when confirming products, quantities, addresses, schedules, and customer requirements.
- Problem-solving ability and willingness to take ownership of service issues until resolution.
Perks & benefits
- Communication
- Incentive Bonus
- Leaves
About Us
HeavenBlu (Pvt.) Ltd. is a food and beverage company producing VONABLU bottled drinking water. we provide quality water and reliable delivery services to homes, offices and businesses.
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