Experience2 Years
Salary range30,000–45,000PKR
Career levelNon-Managerial
What you’ll be doing
Company: Beta Associates (Pvt. Ltd.)
Location: Rawalpindi, Pakistan (on-site)
Overview:
Beta Associates, a Rawalpindi-based construction firm, is seeking a Customer Service Representative to manage client communications, stakeholder coordination, and administrative follow-up for construction projects. The role interfaces with clients, site teams and office staff to ensure timely information flow, prompt resolution of queries, and accurate documentation.
Key Responsibilities:
Location: Rawalpindi, Pakistan (on-site)
Overview:
Beta Associates, a Rawalpindi-based construction firm, is seeking a Customer Service Representative to manage client communications, stakeholder coordination, and administrative follow-up for construction projects. The role interfaces with clients, site teams and office staff to ensure timely information flow, prompt resolution of queries, and accurate documentation.
Key Responsibilities:
- Serve as primary point of contact for client inquiries via phone, email, and in person.
- Log, track and follow up on client requests and complaints; escalate technical or site issues to project supervisors.
- Coordinate appointments, site visits and meetings between clients and on-site staff; prepare and distribute meeting notes.
- Maintain accurate records of communications, contracts, change requests and service orders in company systems or manual logbooks.
- Prepare routine correspondence and status updates.
- Support billing-related documentation and administrative tasks.
- Occasional after-hours client coordination and on-site attendance as required.
What we’re looking for
Must-have:
Preferred:
- 2 years customer service or administrative experience.
- Strong verbal and written communication in English and Urdu; clear phone manner and professional email correspondence.
- Competency with MS Word and Excel; record-keeping and willingness to learn company systems.
- Ability to prioritize tasks, manage follow-ups, and handle multiple client requests under time constraints.
- Good interpersonal skills to coordinate between clients, site supervisors and office teams.
- Attention to detail for logging complaints and managing documentation.
- Reliability and punctual attendance for on-site meetings; willingness to travel locally as required.
Preferred:
- Experience in construction, facilities, or site-based industries.
- Vocational training or construction-sector experience; basic understanding of construction site routines, safety procedures, and terminology.
About Us
Beta Associates (Pvt. Ltd.) is a construction company based in Rawalpindi, Pakistan. The firm focuses on on-site project delivery and hires staff to support building and infrastructure work. Jobseekers can expect site-based roles
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