Sr. Apparel Decoration Account Manager (Embroidery Merchandising) - Remote/Hybrid

Overview

The Senior Decoration Account Manager owns U.S. customer relationships and provides technical direction for the MTX Stitches program end-to-end. This role translates customer artwork into executable decoration specifications, selects appropriate techniques and substrate pairings, and shepherds orders through strike-off, sample approval, and production within SLA. It combines technical expertise in embroidery and applique with account management, engaging with U.S. brand owners, streetwear designers, college bookstores, and corporate merchandise buyers. The role also supports the MTX Custom program at approximately one-fifth capacity.

Working hours

4:00 PM - 12:00 AM PKT, Monday through Friday. One in-office or factory day per week (typically Wednesday) with the remainder remote from home in Karachi (hybrid). Role requires being available for Zoom/phone during U.S. business hours. Requires some travel.

Key responsibilities

• Own U.S. accounts end-to-end for brand owners, streetwear designers, college bookstores, and corporate merchandise buyers.
• Lead Zoom and phone calls during U.S. business hours; conduct artwork and technique conversations with customers.
• Translate artwork into decoration specifications and tech packs; select appropriate decoration techniques and substrates.
• Estimate stitch count on sight (within ~15%) and recommend cost/production methods.
• Oversee strike-off, sample approval, and production to meet SLAs.
• Coordinate with factories, production, and quality teams; troubleshoot production issues (e.g., chenille, applique, direct embroidery, print add-ons).
• Manage timelines, approvals, and communication for US/EU brand customers.
• Support MTX Custom program at lower capacity as needed.