Abacus Outsourcing

Overview:

Established in 2008, Abacus Outsourcing is a leading Business Process Outsourcing (BPO) company headquartered in Lahore, Pakistan. With a global presence, Abacus specializes in delivering tailored outsourcing solutions that enhance operational efficiency and drive business growth. abacus-bpo.com

Core Services:

Contact Center Solutions: Comprehensive inbound and outbound services, including customer support, telemarketing, lead generation, and appointment scheduling.

Non-Voice Services: Email support, live chat, social media moderation, and back-office operations.

Technical Support: Expert assistance for IT infrastructure and VoIP systems.

Survey Solutions: Customizable tools to gather and analyze customer feedback.

Help Desk Services: Efficient issue resolution and knowledge base management. abacus-bpo.com

Industry Focus:

Abacus serves a diverse range of industries, including:

Telecommunications

Banking and Financial Services

Healthcare

Retail and E-commerce

Ride-Hailing Services

Energy Sector abacus-bpo.com+1LinkedIn+1

Global Footprint:

Employees: Over 4,500 professionals worldwide.

Client Base: Serving more than 165 companies globally.

Facilities: State-of-the-art centers equipped with advanced technology to ensure seamless operations. abacus-consulting.com+10abacus-bpo.com+10Abacus Global - Digital Transformation+10abacus-bpo.com

Leadership:

Under the guidance of CEO Fatima Asad-Said, Abacus emphasizes building strong, long-term relationships with clients, partners, and employees. abacus-bpo.com+1PitchBook+1

Certifications and Compliance:

Abacus is committed to maintaining high standards of quality and security, holding certifications such as:

ISO 9001:2015

ISO 27001

CMMI Level 2 to Level 5

Recognized as a "Great Place to Work" GoodFirms

Contact Information:

Website: abacus-bpo.com

LinkedIn: Abacus Outsourcing

Head Office: 1st Floor, Shaheen Complex, Egerton Road, Lahore, Pakistan