Account Receivable Executive 5

Intake and Assessment Team

Patient Advocate Coordinator

The Patient Advocate Coordinator will report to the team leader for the group and/or the billing and collection manager.

Job Overview:

You will play a vital role in ensuring a positive patient experience by addressing and resolving patient-related issues daily. This position requires you to handle all incoming patient calls with professionalism, empathy, and efficiency. You will be responsible for managing inquiries, troubleshooting problems, and coordinating with relevant departments to ensure timely and satisfactory resolutions.

Job details:

• On Site Job
• Night shift: Hours 6pm – 3am

Responsibilities and Duties:

• Answer incoming calls from patients promptly and professionally.
• Assist and manage patient refunds
• Take credit card payments via telephone
• Print patient statements and other requested information from the practice management system
• E-mail requested information to patients upon request
• Address and resolve patient inquiries and concerns effectively, demonstrating excellent customer service skills.
• Document patient interactions and issues accurately in the system.
• Collaborate with other departments as needed to resolve patient concerns and ensure seamless service.
• Follow up with patients to ensure their issues are resolved and they are satisfied with the outcome.
• Maintain up-to-date knowledge of medical billing practices to ensure seamless service.

Handle sensitive information with confidentiality and comply with all relevant HIPAA privacy regulations.

Skills:

• Microsoft word, Excel, Outlook

• Basic computer skills
• High energy
• Professional personality
• Proficient in English, both spoken and written, with excellent communication skills.
• Organization
• Ability to handle high-pressure situations and manage multiple tasks effectively.
• Able to handle high volume workload
• Proven experience in customer service or a similar role, preferably in a healthcare setting Good Communication
• Strong problem-solving skills and attention to detail.
• Proficiency in using call management systems and other relevant software.

A compassionate and patient-centered approach to interactions.