Firststep Communication

FirstStep Communications is a 200 seats multi-channel resource center providing world-class offshore cohesive Customer Contact, BPO, Marketing, Advertising & Trade solutions to the Financial Services and Communications industry in US.

Our customized solutions include 24/7 inbound customer services, Outbound telemarketing operations Social Media Marketing, Web Development & Search Engine Optimization.

We act as a unified extension of our client’s operations, providing radical cost efficiencies, evident quality and performance amplifications.

FirstStep Communications was founded to provide Quality services upholding industry standards by a group of experts who have excelled in the industry in the past decades in international market.

The company management brings over 70 years of professional experience in the BPO & Marketing industry, working for various American clients and is committed to excel in operational performance and productivity by aligning people, processes and technology practices.

Our Core Values

We value our people, encourage their development reward their performance.

We listen to our people, customers and our clients and act on their feedback.

We build long-term relationships with clients based on integrity and loyalty.

We work together, across boundaries, to meet our client’s needs.

We are passionate about quality, that converts into quantity.

Change is constant, so we innovate to stay ahead of trends and technology.

We cultivate a positive culture that is engaging, fun, and productive.