Retro Video Games

Retro Video Games

We are a retro video game store (USA) primarily selling ecommerce. We get a huge volume of consoles that need to be repaired, modded, or tested and then shipped across the USA.

What You Will Be Doing

Mapping requirements and delivering customer requests.

Using voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.

Generating solutions using your deep product knowledge and our rich knowledge bases.

Consultant Key Responsibilities

Take ownership of customer requests and support and use all available resources and knowledge to resolve them.

Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.

Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code and infrastructure, you must be able to develop a layered understanding of how the product works end-to-end.

Basic Requirements

Good command of Zendesk

1+ years of experience within a customer-focused approach to ticket handling is essential to provide a great experience.

Good English communication

Nice-to-have Requirements

G-drive, Anydesk,