Customer Care Representatives 40

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Here are the top customer service skills your representatives need, according to data.

Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...

Empathy. ...

Adaptability. ...

Ability to Use Positive Language. ...

Clear Communication Skills. ...

Self-Control. ...

Taking Responsibility. ...

Patience.