Customer Service Representative / Executive 20

What are 3 important qualities of customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude.

Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track

Here are the top customer service skills your representatives need, according to data.

Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...

• Empathy. ...
• Adaptability. ...
• Ability to Use Positive Language. ...
• Clear Communication Skills. ...
• Self-Control. ...
• Taking Responsibility. ...

Patience.