Experience Required
2 Years
Salary Range
15,000-20,000PKR
Career Level
Non-Managerial
Required Qualifications
MBA Marketing
Job Description
Customer Support Officer is responsible for ensuring timely and high quality information flow between customers and the other support departments.
Key Responsibilities:
The primary role of the Customer Support Officer is to develop relationship with valued customers.
This person must coordinate closely with sales team and production department to provide accurate information to customers.
Processes sales orders and coordinates all logistics related issues with the concerned.
Prepare daily Sales Order report by getting information from customer through phone calls, emails & sms.
Handling of customer issues and inquiries.
Resolve customer concerns and problems and Identify and prepare pending orders reports on daily basis.
Coordinate with the concerns to accomplish the work required to close sales.
Establish and maintain current customer and potential customer relationship.
Highlight all sales promotions and other activities to the customers
Build excellent working relationships with customers
Ensure that the department operates in a professional manner, and achieves all key targets set by the Management.
Key Responsibilities:
The primary role of the Customer Support Officer is to develop relationship with valued customers.
This person must coordinate closely with sales team and production department to provide accurate information to customers.
Processes sales orders and coordinates all logistics related issues with the concerned.
Prepare daily Sales Order report by getting information from customer through phone calls, emails & sms.
Handling of customer issues and inquiries.
Resolve customer concerns and problems and Identify and prepare pending orders reports on daily basis.
Coordinate with the concerns to accomplish the work required to close sales.
Establish and maintain current customer and potential customer relationship.
Highlight all sales promotions and other activities to the customers
Build excellent working relationships with customers
Ensure that the department operates in a professional manner, and achieves all key targets set by the Management.
Requirements & Skills
Skills & Personal Attributes
Computer Literacy & strong analytical skills
Customer handling & relations building skills
Oral & Written communication skills
Hands on experience of managing ERP based Sales Management Software
Computer Literacy & strong analytical skills
Customer handling & relations building skills
Oral & Written communication skills
Hands on experience of managing ERP based Sales Management Software
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