Operations Manager (Restaurant)

* Guests (Customer) complaints management reporting to the higher management, comment cards compliance and followup calls to the guests.

* Daily review/check of product quality, product presentation and reporting quality assurance on daily basis.

* Staff Management includes; Attendance, staff leave, advances record, hiring of right person of right job, staff documentation, staff personnel files, and staff vaccinations.

* Ensure compliance of Health and Safety of Guests and Staff within the premises.

* Daily inspection of outlets, maintaining checklist, variance report of FOH and BOH, POS inspection.

* Control operational cost of outlets, introducing new ways of cost cutting and cost effective plans.

* Monthly reporting of outlet operations, (Outlet’s Monthly Closing).

* Implementation and compliance of company policies and protocols.

* Upselling targets and achieving them on monthly basis.

* Training and development of FOH and BOH staff.

Operations Control

Operations Processes

Operations Coordination

Store Management

Area Knowledge

Alytical Skills

Food Knowledge

Restaurant Management