Customer Support Executive

Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

Assist clients on order-on-line

Deal with orders in the back office and liaise with logistics

Follow-up on orders and liaise with customers, retail, repair services, buyers, etc

Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

Manage ongoing customer relationships utilizing our CRM tools

Develop collaborative, positive working relationships with staff at our traditional boutiques

Assist customers with after-sales service issues

Be a primary contact for customer inquiries about our products and brand.

Able to communicate concisely our company policies to client

Maintain and update regular client correspondence

Minimum of 2 years experience in customer service for a luxury company, preferably in fashion.

Strong Ecommerce background

Must be a sales-oriented person.

Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program

Outstanding written and verbal communication skills, great phone etiquette and elevated speech

Proactive personality and self-motivator

Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment

Proven to be organized, methodical, rigorous

Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

Team player able to develop great relations with co-workers

55/60+ WPM typing speed