Customer Sales Representative

The candidate will communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities.

Responsibilities:

Respond efficiently to customer inquiries via the call/digital live chat/email program with accurate information

Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions

Providing information to customers for company products and services

Work with management for customer service initiatives and continuous quality improvement.

Demonstrate the Company's Core and Growth Values in the performance of all job functions.

Meeting all operational targets and customer service/experience related KPIs

Must have 1-year experience in call center industry.

Intermediate/A Levels/Graduation preferably.

1 to 4 years` experience in customer service, the content writing experience is highly preferred.

Excellent written and spoken English communication skills

Knowledge of performance evaluation procedures.

Good analytical skills in reading and listening.

Handle multiple projects simultaneously within established time constraints

Proficient computer skills including experience with Microsoft Office Suite.