Retail Sales Representative

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities and Duties

Greet and direct customers

Provide accurate information (e.g., product features, pricing and after-sales services)

Answer customers’ questions about specific products/services

Conduct price and feature comparisons to facilitate purchasing

Cross-sell products

Ensure racks and products are fully stocked and cleaned and settings

Ensure floors are clear for work and walk

Ensure to write customer demands and its frequency demanded to convey to procurement manager and department demand notes

Manage returns of merchandise

Coordinate with the Sales Representatives team to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Store Manager

Stay up-to-date with new products/services QualificationsCheck expiry dates and damaged products and handover them to concerned person

Requirements

Proven 2 years or more work experience as a Retail Sales Representative, Sales Associate or similar role

Understanding of the retail sales process

Familiarity with consumer behaviour principles

Knowledge of inventory stocking procedures

Basic math skills

Track record of achieving sales quotas

Excellent communication skills, capable of building trusting relationships

Ability to perform in fast-paced environments

Soft skills of teamwork, self-motivation, active listening, responsibility, ability to work under pressure

Flexibility to work various shifts

She/he must be good at reading and speaking Urdu and English.

Qualification Intermediate or above