Customer Care Officer

Guest and Host is looking to recruit a skilled professional for its ‘Customer care officer ’ post in Lahore. We want a great team player who will join us in our mission to revolutionize accommodation booking experience in Pakistan.

Responsibilities:

• Learn and prepare the communication script with good attention to detail.
• Communicate and pitch the script positively to a good amount of customers on regular basis.
• Use the learned tips to engage customers and qualify them according to the given criterion.
• Keep note of details provided by customers and submit them to the company’s database.
• Increase your performance consistently & generate maximum productivity.
• Maintain good relations with your team, demonstrate discipline and professionalism.
• Respond to the queries on social media

Qualifications:

• A minimum bachelor's education is required.
• Previous experience in a US/UK-based call center/telemarketing project is preferred.
• Fluent English speaking, listening, and customer engagement skills
• Excellent communication, written, and presentation skills
• Strong ability to build and maintain customer relationships
• Proven ability to manage multiple responsibilities with high attention to detail and professionalism

Location Lahore