Recovery Officer 5

- The post-holder is responsible for all tasks required for collection of debts. - Making phone calls, field visits to collect payments from defaulters. - Supervising, motivating and managing fellow staff (Recovery officers). - Development, coaching and assessment of cases reports. - Follow through to legal proceedings if any. (court cases of that area) - Provides guidance in handling difficult or unusual situations to the other collectors. - Maintains or exceeds pre-established goals relating to the collection of past-due accounts. - Coordinates regularly with manager collections for all developments. - Updated to Manager Collections for all recovery cases. - Follow up and collect installments from defaulters. - Monitor payment status of accounts. - Manage local and outstation visits in a cost effective manner.

Communication Skills Negotiation SKILLS Customer Handling Skills Customer Skip tracing Punctuality and Attendance Calling Speed Per day