Tele Caller 5

- Contact customers to communicate delinquency status, expedite receipt of payment and resolve problems. - To maintain productivity standards and to ensure that collection efficiency and productivity parameters are met. - To maintain increased customer satisfaction through timely customer complaint re dressily. - To ensure updating of database of customer and other relevant information for further collection follow-up. - To ensure all follow up actions happen on system and adequate trails are maintained on both Intensity and Coverage - Field visit on delinquent customers for payments or settlement of outstanding balances and preparing settlement plans within the policy framework of the Bank. - Preparation of Settlement proposal of the delinquent customers for Head Office approval and accordingly providing the customers with NOCs. - Providing updated status to Clients and getting settlement approvals to settle the delinquent cases

Communication Skills Negotiation SKILLS Customer Handling Skills Customer Skip tracing Punctuality and Attendance Calling Speed Per day