Labs Services Manager

• Oversees the smooth operations of the lab department and the chain of laboratories under AMWS umbrella.
• Responsible for developing new lab collections centers on different venues while leading the lab expansion projects.
• Ensure preventive and corrective maintenance of equipment of collection points and Stat labs.
• Will be responsible for shifts at different branches
• Assist HR with recruiting when necessary.
• Formulating and implementing short and long-term goals for lab operations; project future needs and formulate strategies consistent with the projections.
• Answer queries from customers, collection center’s lab staff.
• Oversee budgeting, reporting, planning, and auditing
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
• Developing and implementing policies, protocols, and procedures.
• Controlling budgets for security operations and monitor expenses.
• Attend meetings with other managers to determine operational labs needs.
• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all lab facilities.
• Planning, organizing, and directing team members to ensure the highest degree of client satisfaction.
• Ensure staff provide high standards of customer service to customers
• Prepare hours schedule for subordinates along with time off and timesheets submission to HR essential for payroll processing.
• Supervise entire inventory management related to chain of labs and maintain records.
• Ensure Quality Assurance
• Any other tasks assigned by management

Required Qualifications & Skills

• Qualification: Masters in Applied Chemistry from a recognized university
• A Bachelor's degree in business administration, or an equivalent qualification preferred.
• Experience: 3 to 5 years of demonstrable experience in a managerial capacity at chain of Labs / Hospital Labs.
• Excellent verbal and written communication skills
• Strong time-management, staff management and organizational skills
• Self-driven and motivated to increase efficiency and performance
• In-depth knowledge of the Lab operations and dos and don’ts.
• Exceptional communication skills in advising customers and managing employees.
• Competency in IT Skills and lab management software System.