Spanish Speakers

Job Overview:

Responsible for acting as a liaison between our Spanish customer(s) and the respective client. Ensure compliance of process and policies.

Key Responsibilities:

Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.

Collaborate and build relationships with agents to strengthen service competitiveness

Communicate timely back to agents, track and resolve any issues regarding the service

Contribute to customer development role

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification:

O Levels/Matric or above

Excellent command over English, with good American or Neutral accent

Good Spanish Language skill

Proficiency with MS Office particularly MS Excel

Flexibility & Adaptability

Customer-centric attitude

Emotional Intelligence and Critical Thinking

Self-motivated, assertive and responsive

Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.

Collaborate and build relationships with agents to strengthen service competitiveness

Communicate timely back to agents, track and resolve any issues regarding the service

Contribute to customer development role

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance