Network Engineer / Systems Support Engineer

As a network engineer, you'll have responsibility for setting up, developing and maintaining computer networks within an organisation or between organisations. You'll offer support to users, who can be staff, clients, customers and suppliers, and troubleshoot any problems that arise. This may, in some cases, involve designing new networks.

Your aim is to ensure the integrity of high availability network infrastructure to provide maximum performance for your users.

You may work internally as part of an organisation's IT support team, or externally as part of an outsourced IT networking consultancy firm working with a number of clients.

Responsibilities

As a network engineer, you'll need to:

• establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
• design and implement new solutions and improve resilience of the current environment
• maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
• undertake data network fault investigations in local and wide area environments using information from multiple sources
• secure network systems by establishing and enforcing policies, and defining and monitoring access
• support and administer firewall environments in line with IT security policy
• report network operational status by gathering and prioritising information and managing projects
• upgrade data network equipment to the latest stable firmware releases
• configure routing and switching equipment, hosted IP voice services and firewalls
• provide remote support to on-site engineers and end users/customers during installation
• provide remote troubleshooting and fault finding if issues occur upon initial installation
• undertake capacity management and audit of IP addressing and hosted devices within data centres