Compliance Officer & Audit 3

Job brief

• We are looking for an experienced Assistant Manager Customer Support & Compliance to provide excellent customer service and to promote this idea throughout the organization.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.

Responsibilities:

• Managing the customer support department’s day-to-day functions
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Overseeing and evaluating the team's ongoing performance.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Collaborate with corporate counsels and HR departments to monitor enforcements
• Perform audit and generate internal reports
• Take preliminary actions

Requirements

• 1 year of proven working experience in the field of Customer Support and or Compliance.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases, and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation