Job Description
inDriver is an international ride-hailing service headquartered in Mountain View, CA. inDriver userbase exceeds 70M users in more than 350 cities in 32 countries. inDriver is one of the top-3 ride-hailing and taxi apps worldwide by downloads.
Now we are looking for a Supervisor of technical support with knowledge of Urdu and English who will be in charge of Pakistan technical support monitoring. If you are communicative and have experience of working in a people-oriented business, we are waiting for your CV!
What will you do:
- Outgoing calls to clients;
- Response to clients requests;
- Translation of texts;
- Training and hiring new technical support employees;
- Technical support employees quality control;
- Technical support employees work monitoring;
- Technical support employees production discipline control;
- Reports on the quality of technical support employees work.
What we expect from you:
- Native Urdu language speaker;
- Fluent English (communication on a daily basis);
- Written and verbal literacy;
- Computer literacy;
- Availability for business tips.
Work conditions:
- Working shift time 2\2, night shifts are also included (initially);
- Working shift time 5\2, 8 hours shift, night shifts are also included;
- 3 month probation period.
Requirements & Skills
What we expect from you:
- Native Urdu language speaker;
- Fluent English (communication on a daily basis);
- Written and verbal literacy;
- Computer literacy;
- Availability for business tips.
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