Experience Required
< 1 Year
Salary Range
10,000-15,000PKR
Career Level
Entry Level
Required Qualifications
Intermediate
Job Description
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
Requirements & Skills
- A bachelor’s degree or Diploma in Administration or related field.
- Freshies are encouraged to apply
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Benefits & Perks
Incentive Bonus
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