Dispatch Officer

• Operate Phone Lines and manage Dispatch Staff
• When dispatch officers send out people or materials, they also need a method of transportation. In a hospital, it might be an ambulance. In a police station, it may be police cars. Whichever kind of dispatch tasks are performed, arrangement of transportation is key.
• Create and Maintain Records
• Dispatch officers must read incoming messages on the computer-aided dispatch system. Sometimes these messages will appear on multiple screens.

Computer competency – dispatch officers write reports and perform data entry. They must be proficient in basic computer programs, such as Excel and Word, and possess the hand dexterity to type up data

Dispatch systems knowledge – to send out a crew, dispatch officers must have working knowledge of or the ability to learn dispatch system technology

Multitasking – since they sometimes receive calls, record information, and perform other duties simultaneously, dispatch officers need to multitask effectively

Customer service – a key task of the dispatch officer is to respond to client and worker questions and concerns. They must resolve problems and communicate in a friendly and efficient manner

Adaptability – dispatch officers work in fast-paced environments where they must react and learn quickly