Full-Time Work At Home Customer Service Representative 2

Associates will be responsible for fielding outbound calls to customers, order confirmation, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution.

Data entry of customer and account information and transactions

Understand and answer account specific questions

Problem solve to find best possible outcome for customers – comfortable working through challenges to achieve the desired result

Connect and empathize with customers

Educate customers on the utilization of Capital One’s credit cards and reward services

Educate customers on digital channels available to them