Customer Service Executive ( Inbound )

Job Description

The target is to ensure Excellent Service Standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Skills :

Good interpersonal skills

Good knowledge of customer relations

Good conflict resolution skills

Ability to multitask

Ability to work in a team

Have good sense of judgment

Good managerial skills.

- Benefits

. Medical Insurance And Many Others .

- Shift Timing : 5 PM To 2AM , 9 PM To 5 AM