Experience Required
2 Years
Salary Range
20,000-30,000PKR
Career Level
Manager
Required Qualifications
graduate
Job Description
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions Build a customer’s interest in the services and products offered by the company.
- Provide personalized customer service of the highest level
- Seize opportunities to upsell products when they arise
- Giving support to sales executives
- Selling the company’s products and services
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements & Skills
- Previous experience in a customer support and sales support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Ability to multi-task, set priorities and manage time effectively
Benefits & Perks
CommunicationHealth InsuranceLeaves
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