Customer Services Representative- Complaints & Membership

Job Summary

Looking for a female candiate with an excellent communication skills to handle complaints from clients and convert members into clients.

Duties and Responsibilities

• First point of contact for complaints, queries, requests, feedback, or any other needs

• Ensure the individual has signed up
• Convert signed up member into the client

• Followup with redundant clients and ensure they become active clients

• Provide feedback and resolve customer complaints in a professinal manner
• Process membership in a timely manner

Excellent Communication Skills

Ability to multi-task, prioritize and manage time effectively

Strong phone contact handling skills and active listening

Ability to stay calm when customers are stressed or upset.