Customer Relations Officer 3

Roles & Responsibilities:

• Maintain telecommunication system
• Prepare weekly review of all calls being made, maintain employee and visitor logs for reporting
• Attend customers’ queries and complaints and take prompt action to ensure maximum customer satisfaction
• Prepare lower staff duty schedules, leave plans and monitor their over times and client entry register
• Attend to lower staff queries and ensure timely resolutions
• Provide feedback to lower staff on their performance against expectations; guide, coach and counsel them for performance maximization
• Assist in administration work related to office

• Patient
• Hard Working
• Understanding
• Team Player and motivator