Technical Support Specialist 5

We are a bunch of humans working in Xumerz Inc towards a common goal. Our usual mornings start with welcoming our team-members with hand shakes, and ice breakers. However, when it comes to work, we are one professional team dedicated to our tasks, and trained for high-performance.

We are product based company (we own products, not just projects) established in 1995; hence, growth, and performance oriented. Some of our team-members still work for us for almost 2 decades now. Headquartered in Seattle, USA, we have our offshore offices in Canada, Peshawar and Lahore.

If you think you have good command over english, and willing to learn, and grow, either apply online or call me at 0312-933-1121

Core-requirements:

• Excellent verbal communication skills in the English language.
• Establish a friendly, and good working relationship with customers
• Highly responsible, dependable, and with high attendance.

An ideal candidate:

• Fast learner
• Able to work till late hours; 4:00PM till 1:00AM (night) to be precise
• Proactive attitude, and ability to work under stress
• Team-up with software developers to get knowledge of software new versions, and/ or bug reporting

Other Responsibilities:

• Provide IT technical support remotely, and log call details.
• Remote software installation, and troubleshooting
• Working knowledge of remote support
• Computer Science, or IT (related) background
• Basic to intermediate knowledge of SQL Server troubleshooting / Installation
• Support the roll-out of new applications
• Respond within agreed time limits to call-outs