Client Account Officer 3

We are looking for a Client Account Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers

Proven experience as a Client Relations Officer or Relationship officer

Proven track record of meeting and exceeding targets

Background in customer service; industry knowledge is a plus

Experience tracking relevant KPIs (e.g. customer satisfaction)

Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

A customer-oriented attitude

Excellent communication and negotiation skills

Problem-solving aptitude

Ability to work well with a team

BSc/BA in Business Administration, Marketing or a related field